About the Role
This role involves supporting clients throughout the booking journey, coordinating travel details, and maintaining accurate records in a fast-paced environment.
Responsibilities
- Handle incoming client inquiries promptly and professionally
- Guide clients through booking processes and documentation requirements
- Maintain up-to-date client records and reservation details
- Coordinate with vendors and partners to confirm travel arrangements
- Track booking statuses and update internal systems accordingly
- Respond to client requests and resolve booking issues efficiently
- Verify travel documents and ensure compliance with destination requirements
- Assist in preparing client itineraries and travel packets
- Monitor booking deadlines and communicate reminders to clients
- Process booking changes and cancellations following established procedures
- Support team members with data entry and administrative tasks
- Follow up with clients post-booking to confirm satisfaction
- Escalate complex issues to senior coordinators when necessary
- Maintain confidentiality of client information
- Adapt to shifting priorities during peak booking periods
- Use CRM tools to log interactions and track client progress
- Communicate scheduling updates to relevant stakeholders
- Assist in onboarding new clients to booking platforms
- Identify opportunities to improve client experience
- Ensure all communications reflect service standards
Compensation
Competitive hourly rate with performance-based incentives
Work Arrangement
Fully remote with flexible scheduling within business hours
Team
Collaborative remote team focused on client satisfaction and operational efficiency
Our Values
- We prioritize transparency, empathy, and responsiveness in every client interaction
- Sustainability and ethical travel practices guide our partnerships and recommendations
Growth Opportunities
- Team members are encouraged to take on new responsibilities over time
- Opportunities for advancement exist within the client operations division
Not available
