Kentro is seeking a Remote Business Analyst to support the implementation of ServiceNow’s Hardware Asset Management (HAM) and Software Asset Management (SAM) modules for a federal client. This role drives requirements gathering, backlog management, and testing activities while working closely with project teams and stakeholders.
What You'll Do
- Conduct requirements gathering sessions for HAM/SAM, drafting user stories, acceptance criteria, and process workflows.
- Lead backlog grooming sessions, partnering with the Product Owner and technical team to maintain a prioritized backlog.
- Facilitate and support testing activities for HAM/SAM, including drafting test cases, coordinating execution, validating results, and guiding users through UAT.
- Support UAT coordination and end-user documentation in coordination with the QA/test team.
- Own the HAM/SAM story backlog and ensure alignment with technical feasibility and platform best practices.
- Collaborate directly with client stakeholders to refine and prioritize features.
- Identify gaps, risks, and impacts related to user stories, workflows, processes, and system changes.
- Ensure all user stories meet Definition of Ready (DoR) and completed work meets Definition of Done (DoD).
- Serve as a key communication link between developers and business/technical stakeholders.
- Effectively lead and operationalize meetings to deliver consensus on desired outcomes.
- Drive consistency and quality across deliverables by applying Agile best practices and continuous improvement principles.
- Collaborate with a diverse group of internal and external stakeholders, communicating effectively with all audiences.
What We're Looking For
- Must be a US Citizen or Green Card Holder.
- Must be able to obtain a Public Trust clearance.
- Bachelor’s degree in computer science, business management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education).
- 8+ years of experience as a Business Analyst with ServiceNow.
- Hands-on experience with ServiceNow HAM and/or SAM modules.
- Familiarity with asset lifecycle processes, license models, and IT asset governance.
- Strong understanding of Agile and hybrid frameworks as well as backlog management tools (e.g., Jira, ServiceNow Agile).
- Proficiency in user story writing, backlog management, and UAT processes.
- Excellent facilitation, documentation, and communication skills.
- Experience working in and supporting a federal agency via government contract.
- Willing and able to get a Public Trust Suitability clearance.
Nice to Have
- Certified ScrumMaster (CSM), PMI-ACP, or equivalent Agile certification.
- ServiceNow BA or HAM/SAM certifications.
- Experience with the ServiceNow Test Management and Automated Test Framework (ATF) for building, maintaining, and executing automated regression tests.
- Experience with ServiceNow Discovery, Flexera, or related asset/license tools.
- Experience creating process maps and functional documentation using tools like Lucidchart, Miro, or Visio.
Technical Stack
- ServiceNow, HAM, SAM
- Jira, ServiceNow Agile
- Lucidchart, Miro, Visio
Team & Environment
You will work closely with a Project Manager, Developers, and client stakeholders.
Benefits & Compensation
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks and rewards
- Education reimbursement for certifications, degrees, or professional development
- Funds for team activities (virtual and in-person)
Work Mode
This is a remote position open to candidates within the United States.
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
