Carrie Rikon & Associates is hiring a Remote Bilingual Spanish/English Speaking Customer Service Rep

Remote Bilingual Spanish/English Speaking Customer Service Rep Remote Position **Must Live in Florida.** **Reports to: Director of Account Services** **Temporary Position $14 An Hour Plus Benefits** About Us: We're a team that's been revolutionizing employee benefits since 1989. Our approach? Cutting-edge strategies tailored to each client's unique needs. We don't just provide services; we create comprehensive solutions that help organizations thrive. By blending deep industry expertise with rigorous compliance, we've built a reputation for delivering premier benefit programs across multiple sectors. Job Summary: As a Client Service Specialist (CSS), you'll be the front-line hero of our call center. Your mission: guide employees through their benefit programs with clarity, compassion, and expert knowledge. You'll navigate complex vendor systems, demystify benefit designs, and help our members unlock the full potential of their coverage. Key Responsibilities: • Provide comprehensive assistance to callers with benefit program inquiries • Support members in filing claims, setting up direct deposits, and managing vendor cards • Update and maintain member demographic information across internal and external systems • Capture and explain plan elections, ensuring employees fully understand their benefits • Conduct provider searches and enroll dependents seamlessly • Act as a liaison for escalated issues, collaborating with Account Managers • Manage high-volume call traffic with de-escalation skills and first-call resolution focus • Maintain detailed call logs for thorough follow-up • Participate in outreach campaigns to build strong client relationships • Collaborate with account specialists to address pending eligibility issues Qualifications: • Exceptional communication skills with empathy and clarity • Basic understanding of employee benefits and insurance terminology • Proficiency with CRM platforms, Microsoft Office Suite, and quick software adaptation • Comfortable with office technologies (fax, copier, postage machines) • Ability to manage high call volumes while maintaining professionalism • Strong team player who excels in collaborative and independent work environments Why Join Us: • Competitive salary + benefits • Professional growth opportunities in a supportive team • Flexible work arrangements that prioritize work-life balance • Meaningful work directly impacting client and employee satisfaction Interested candidates should submit a resume and cover letter sharing their passion for this role. We can't wait to hear how you'll elevate our team! Benefits: • Health Care Plan (Medical, Dental & Vision) • Training & Development • Work From Home