Kyndryl is looking for a Remote Audio Visual Collaboration Support Specialist to provide remote support for AV collaboration endpoints and meeting room systems. You will monitor device health, troubleshoot issues, and support high-visibility meetings while managing configurations, updates, and documentation for the AV environment.
What You'll Do
- Provide remote support for AV endpoints including Microsoft Teams Rooms (MTR), Cisco Room Kit and Webex devices, Logitech Rally and Tap systems, and Poly Studio.
- Monitor meeting room device health and performance through management platforms such as Teams Admin Center, Cisco Control Hub, or vendor-specific portals.
- Troubleshoot audio, video, and connectivity issues collaboratively with onsite technicians or facilities personnel.
- Offer real-time remote supervision and support for high visibility or executive meetings.
- Manage configuration, registration, and software updates for AV devices and peripherals.
- Assist in remote equipment setup, onboarding, installation guidance, and coordination with local IT for new room rollouts.
- Document troubleshooting steps, incident resolution, and preventive maintenance procedures in the ServiceNow Incident Management module.
- Maintain accurate inventory records of AV hardware and licenses.
- Provide feedback to the engineering and operations teams for continuous improvement of the AV environment.
What We're Looking For
- Demonstrated experience supporting Microsoft Teams Rooms, Cisco Webex Room Devices, Logitech AV ecosystems, and Poly video conferencing systems.
- Strong knowledge of conference room network connectivity, peripheral integration, and device management platforms.
- Practical troubleshooting skills for audio, video, and control system issues.
- Comfortable working with and guiding onsite personnel remotely in diagnosing and resolving hardware or connectivity issues.
- Experience in remote monitoring and alerting tools for endpoint health.
- Proficiency in the ServiceNow ITSM platform, specifically the Incident Management (INC) module.
- Strong communication and collaboration skills across technical and nontechnical teams.
- Ability to manage competing priorities and deliver timely support in fast paced global environments.
Nice to Have
- Microsoft Certified: Teams Support Engineer (MS 740) or other Microsoft Certifications for end point management.
- Cisco Certified Specialist – Collaboration Core or Webex Devices (CCNP Collaboration track).
- Logitech Tap/Sync or Rally Deployment Specialist vendor training.
- Poly Video Conferencing Solutions Training or Certification.
- Certified Technology Specialist (CTS) from AVIXA.
- ITIL Foundation Certification.
Technical Stack
- Microsoft Teams Rooms (MTR)
- Cisco Room Kit and Webex devices
- Logitech Rally and Tap systems
- Poly Studio
- Teams Admin Center
- Cisco Control Hub
- ServiceNow ITSM platform (Incident Management module)
Benefits & Compensation
- Dynamic, hybrid-friendly culture.
- Be Well programs supporting financial, mental, physical, and social health.
- Powerful tools to chart your career path.
- Personalized development goals.
- Access to cutting-edge learning opportunities including certifications with Microsoft, Google, and Amazon.
- Coaching and hands-on experiences.
Work Mode
This is a fully remote position.
Kyndryl is focused on ensuring all Kyndryls feel included and welcome people of all cultures, backgrounds, and experiences. We are dedicated to welcoming everyone into our company so you can thrive and contribute to our culture of empathy and shared success.
