Rolls-Royce is hiring a Regional Product Support Manager

Rolls-Royce is seeking a Regional Product Support Manager to oversee service area and account responsibilities, driving after-sales support and market penetration. You will identify new business opportunities for our MTU product line and provide expert guidance and support to our customers.

What You'll Do

• Manage your assigned service area by building strong relationships with local OEMs, distributors, dealers, and direct customers.
• Identify and submit business opportunities for after-sales products, including remanufactured items, digital solutions, and connectivity.
• Provide guidance to customers on new parts, remanufactured parts and engines, connectivity products, and genuine consumables.
• Regularly contact OEMs, distributors, dealers, direct customers, system integrators, and end-users to discuss service support.
• Oversee and investigate field policy matters using the Product Support Policy Manual to ensure fairness and build customer goodwill.
• Perform field inspections of failed parts to identify root causes and reduce future incidents using tools like FiRe and C4S.
• Collaborate with distributors and dealers to quickly address customer complaints and avoid unnecessary costs.
• Work with distributors to ensure timely submission of Fast Feedback Reports, Customer Care Center tickets, and technical feedback.
• Identify and resolve customer concerns and complaints promptly and satisfactorily.
• Keep management informed of sales trends, workload, projects, and major product concerns.
• Monitor and implement MTU's procedures, policies, and agreements to increase customer awareness and compliance.
• Ensure parts inventory levels are sufficient to provide quality service support and report any concerns.
• Prepare and present professional sales and service presentations to customers, management, and staff.
• Maintain up-to-date knowledge of MTU products, applications, after-sales systems, and policies.
• Promote distributor and dealer training on systems, products, programs, and promotions.
• Ensure service modifications and campaigns are properly assigned and completed by distributors.
• Promote a compliance culture and adhere to the Rolls-Royce Code of Conduct.
• Perform special projects as required.

What We're Looking For

• Authorization to work for any employer in the U.S. without sponsorship.
• A Bachelor’s degree in Engineering or Business Management and 5 years of applicable after-sales service support experience; or 9 years of after-sales service support experience.
• Ability and willingness to travel 50-70% domestically and internationally.

Nice to Have

• Strong knowledge of customer service principles, including needs assessment and satisfaction evaluation.
• Proficiency with PC and MS Office Suite.
• Knowledge of MTU organization, including products, policies, and procedures.
• Knowledge of the SAP operating system.
• Excellent oral and written communication skills.
• Excellent ability to be a self-starter and work for extended periods without supervision.
• Excellent problem-solving and independent decision-making skills.
• Excellent organizational, planning, and follow-up skills.
• Excellent interpersonal skills and the ability to work effectively with others.
• Strong analytical ability to handle complex issues.
• Strong leadership and negotiation skills.
• Strong knowledge of power generation systems, heavy-duty diesel/gas engines, or comparable gen set products and policies.

Technical Stack

• FiRe
• C4S
• MS Office Suite
• SAP

Benefits & Compensation

• Compensation range: $94,160 - $153,010 annually, plus a discretionary bonus plan.
• Comprehensive Total Rewards package including health, dental, vision, disability, life, and AD&D insurance.
• Flexible spending account and health savings account options.
• A 401(k) retirement savings plan with a company match.
• Employee Assistance Program.
• Paid Time Off, certain paid holidays, and paid parental and family care leave.
• Tuition reimbursement.
• A long-term incentive plan.

Work Mode

This role is based locally in Mankato, MN.

We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative environment that invests in your growth.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.