Shiji Group is seeking a Regional Product Manager to drive innovation and success for our Property Management Systems (Daylight PMS) product portfolio. This role combines regional product management with technical customer consulting, acting as the primary regional bridge between customers in Europe and our internal global teams.
What You'll Do
- Represent the needs of customers from the EU Region within the global product organization.
- Gather, analyse, and prioritize technical and business requirements from customers, regional stakeholders, and internal teams for product features and integrations.
- Influence the global PMS roadmap by submitting, refining, and reviewing feature requests raised in the region.
- Serve as a regional knowledge hub for internal product and technical teams, providing insights into customer operations, workflows and business needs.
- Run and support regional product update sessions, including release communication and customer enablement through meetings, presentations and workshops.
- Support Sales, Sales Engineering, and Account Management with product and technical expertise.
- Own post-sales technical relationships for assigned customers, acting as the primary point of contact for product and technical consultation.
- Support customers post go-live with system configuration, optimization, and best-practice guidance.
- Develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions.
- Build trusted relationships with customer corporate stakeholders and end-users, ensuring their business needs are met through Daylight PMS solutions.
- Work closely with Support, Implementation, and Development teams to resolve escalations efficiently.
- Understand Daylight PMS integrations and workflows. Advise customers on best practices across PMS usage and integrations with related hotel systems.
What We're Looking For
- 3+ years of relevant experience in PMS implementation, development, or product management roles within hospitality technology.
- Strong understanding of hotel operations, the hospitality industry, its competitive landscape, and technology solutions.
- Hands-on experience with PMS platforms, especially in revenue management or reservations.
- Experience working with software development and product management teams in an agile, cross-functional environment.
- Strong technical aptitude, with the ability to understand system configurations, integrations, and complex issue resolution.
- Ability to translate technical concepts into clear, business-focused explanations for non-technical audiences.
- Ability to work with geographically distributed teams and culturally diverse stakeholders.
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all organizational levels.
- Fluency in English.
- Willingness to travel internationally for meetings with clients and internal teams.
- Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.
- Excellent consulting, stakeholder management, and customer relationship skills.
- Ability to identify root causes of complex issues and coordinate effectively with cross-functional teams to resolve them.
- Self-driven and comfortable working independently in a regional role.
- Ability to learn swiftly. Adaptable, resilient, and able to perform effectively in fast-paced, customer-facing environments.
- Passion for hospitality, technology, and continuous improvement.
- Willingness to share learnings, best practices, and insights across teams.
Nice to Have
- Proficiency in German or Dutch is preferred.
Technical Stack
- Property Management Systems (PMS)
- Daylight PMS
Team & Environment
This role reports to the Director of Regional Product.
Benefits & Compensation
- Remote work opportunities across Europe.
- A collaborative and empowering technology environment with high autonomy and accountability.
- A culture that values feedback, ownership, and continuous learning.
- Clear opportunities for personal and professional growth within a global organization.
- Flexible working hours and access to modern office spaces in multiple international locations.
- Group life insurance.
- Medicover premium with a dentist.
- Worksmile cafeteria and 520 points per month to be used in vouchers.
- English lessons.
- Referral bonus (starting from 6,500 PLN gross, depending on the position).
- Chill room with table football and PlayStation.
- Lloyd’s insurance (available for B2B contractors).
- Glasses subsidy (300 PLN/year for CoE employees).
- Access to platforms like: OpenUp, Pluralsight and GoodHabitz.
Work Mode
This is a remote position for candidates located in Europe.
Shiji Group is an equal opportunity employer.
