About the Role
The role involves leading a regional team of account managers to strengthen client partnerships, improve service delivery, and grow revenue through upselling and cross-selling initiatives while ensuring high levels of customer satisfaction.
Responsibilities
- Lead and mentor a team of regional account managers
- Develop strategies to improve customer retention and satisfaction
- Drive revenue growth through upsell and expansion opportunities
- Monitor key performance metrics and adjust strategies accordingly
- Collaborate with cross-functional teams including sales and support
- Conduct regular performance reviews with team members
- Set quarterly goals and track progress toward objectives
- Identify training needs and implement development plans
- Serve as primary point of contact for key client escalations
- Ensure consistent execution of account management processes
- Analyze customer usage and engagement data to inform strategy
- Maintain strong communication between clients and internal teams
- Lead regional forecasting and reporting efforts
- Support onboarding of new clients when necessary
- Promote best practices across the account management function
- Evaluate tools and systems used by the team for efficiency
- Represent the team in company-wide planning sessions
- Foster a culture of accountability and continuous improvement
- Ensure compliance with contractual service obligations
- Manage regional budget and resource allocation
- Coordinate with marketing on client engagement campaigns
- Oversee renewal planning and contract negotiations
- Use CRM data to guide team priorities and actions
- Deliver executive-level client presentations
- Stay current on industry trends and competitive landscape
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid
Team
Part of the Sales leadership team focused on customer retention and growth
About the Team
This role leads a regional group within a larger customer-facing organization dedicated to ensuring long-term client success. The team works closely with implementation, support, and product groups to deliver value at scale.
What We Value
We prioritize leaders who combine empathy with results orientation. Candidates should demonstrate a balance of emotional intelligence and operational rigor, with a focus on sustainable growth and team development.
Available for qualified candidates
