Flex is hiring a Regional Customer QE

Flex Electronics is seeking a Regional Customer QE to lead and manage warranty programs across all product lines and global regions within our electrical manufacturing operations. You will ensure warranty data is accurately collected and analyzed to generate actionable insights that improve products, enhance customer satisfaction, and reduce costs. This role serves as a key liaison between engineering, manufacturing, quality, customer service, and regional teams.

What You'll Do

• Oversee and standardize warranty processes across manufacturing sites and regions, ensuring consistency and compliance with corporate policies.
• Review and process warranty claims in accordance with company policies and customer agreements.
• Analyze global warranty data to identify trends, systemic issues, and opportunities for product or process improvements.
• Collaborate with engineering and quality teams to investigate complex or high-impact warranty cases and ensure proper root cause analysis and corrective actions (CAPA).
• Lead cross-functional warranty review meetings to present findings, KPIs, and recommendations.
• Develop and maintain warranty metrics dashboards, including cost of warranty, return rates, and field failure rates.
• Work closely with customer service and field support teams to resolve escalated warranty claims and maintain positive customer relationships.
• Interface with suppliers regarding warranty issues related to externally sourced components and drive supplier corrective action when needed.
• Provide warranty risk assessments and feedback during new product development and design reviews.
• Manage documentation and compliance with applicable standards and regulations (e.g., ISO 9001, UL, CE, RoHS).
• Benchmark industry best practices and implement improvements to optimize the corporate warranty process.

What We're Looking For

• Bachelor's degree in electrical engineering, mechanical engineering, electronics engineering, or a related technical discipline.
• 7+ years of experience in warranty, quality, or reliability engineering, with at least 2 years in a corporate or cross-site role.
• Deep understanding of electrical components, systems, and manufacturing processes.
• Proficient in data analysis and visualization tools (e.g., Excel, Power BI, Minitab, or similar).
• Experienced in root cause analysis methodologies (8D, FMEA, 5 Whys, Fishbone).
• Strong project management, communication, and cross-functional leadership skills.
• Ability to travel 50% to manufacturing sites and customer locations.

Technical Stack

• Excel
• Power BI
• Minitab

Team & Environment

In this role, you will report to the Director, Quality.

Benefits & Compensation

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement
• Compensation Range: $97,200.00 USD - $133,600.00 USD Annual

Work Mode

This position is US Remote and supports a global manufacturing footprint.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.