Property Leads is seeking a Refunds Specialist to join their remote team. In this role, you will directly communicate with seller leads via phone, text, and email to verify home sale status, ownership, and property details, while accurately processing refunds and maintaining an up-to-date CRM pipeline.
What You'll Do
- Calling/texting/emailing seller leads to confirm the status of selling their home.
- Calling/texting/emailing seller leads to determine if they own the home.
- Calling/texting/emailing seller leads to confirm if a mobile home for sale does/does not come with the land it sits on.
- Move all prospects to the proper pipeline stage via CRM throughout the day.
- Maintain a clear, up-to-date, and accurate pipeline in our CRM.
- Follow up diligently and consistently with sellers over extended periods.
- Document all interactions with prospects and clients in the CRM's “notes” section, escalating to Support or the Senior Refunds Coordinator as needed.
- Process refunds with integrity, according to the refund policy.
- Reach sellers promptly to help determine the outcome of declining/approving a refund request.
- All sellers are promptly followed up with.
- There is an effective line of communication between this role and the Senior Refunds Coordinator in which all necessary information is communicated promptly.
- Continuously improve communication skills (Crucial Conversations book, etc.)
- All internal communication cycles are adequately followed.
What We're Looking For
- Proven work experience with cold calling or phone sales.
- Proven work experience with text messaging/emailing in English.
- You must enjoy being on the phone and speaking to sellers.
- Excellent communication skills, including listening and facing conflict head-on.
- Excellent at building rapport.
- Willing to work in a fast-paced environment and rapidly grow.
- Open to learning new processes in cold calling/seller outreach.
- Self-sufficient and able to properly manage one’s own time.
- Well-organized and able to maintain a pipeline that the Refunds Coordinator and sales Manager can observe and understand.
- Strong interpersonal skills.
- Must pass written and verbal exams.
Nice to Have
- Experience as a real estate investor is preferred but optional.
Team & Environment
- Team size: 20
- Lean, high-impact team
- Reports to Senior Refund Coordinator and Customer Success Manager
- Part of a fast-growing startup solving complex problems at the intersection of technology, data, and growth
Benefits & Compensation
- Evening and weekend work are required
- 40-60 hours per week are required
Work Mode
- Remote position
- Global work mode
- Evening and weekend work required; 40-60 hours per week
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
