Worcester, MA Hybrid Employment $65k

Neighbor to Neighbor Massachusetts is hiring a Rapid Response Statewide Organizer

Responsibilities

  • Lead and support a statewide network of over 100 volunteer hotline operators
  • Foster strong volunteer relationships through regular one-on-one meetings, coaching, and mentorship
  • Guide onboarding and training programs to prepare volunteers for urgent and sensitive interactions
  • Offer immediate assistance and post-call debriefs for volunteers following high-pressure or complex situations
  • Design and manage systems to promote volunteer accountability, engagement, and long-term retention
  • Coordinate shift scheduling to ensure reliable and consistent hotline coverage
  • Analyze patterns and challenges in hotline activity and initiate targeted improvements
  • Oversee daily operations of the hotline, ensuring seamless communication across regional and local teams
  • Maintain and refine tools for call handling, internal coordination, and data tracking
  • Track performance metrics to guide strategic enhancements in operations
  • Optimize workflows to ensure timely and accurate information exchange across multilingual teams
  • Support outreach, communications, and storytelling initiatives related to hotline services
  • Collaborate with staff and partners to align hotline functions with broader organizational goals
  • Provide additional support during periods of high call volume or emergency response
  • Contribute to strategic planning for rapid response and community support systems
  • Promote a culture of accountability, feedback, and continuous learning
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About company
Neighbor to Neighbor Massachusetts

At Neighbor to Neighbor, we make democracy work for us. That means all of us, whether you’re Black, white, or brown, immigrant or lifelong local, and no matter how much money you have. Together, we build power for our collective wellbeing.

Power is concentrated in the hands of just a handful of wealthy elites who stack the cards in their own favor. We believe we can shift the balance of power by bringing people together in key cities for bold change, local and statewide.

From the streets to the State House, we fight for a new way of doing things and put democracy into practice along the way. We support members in becoming leaders, meet people where they are, lead bold efforts for local and statewide change, and run members for elected office.

Our values include solidarity, integrity, and self-determination. We believe in our communities stepping into their power to determine the course of our lives.

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Posted 21 days ago