Tasq Staffing Solutions, Inc. is hiring a QA Team Lead (MOA) | Onsite

Work Setup: Onsite (MOA, Pasay) Urgency: Urgent Status: Active Account/Category/Campaign: Quality Assurance We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement. Non-Negotiable Requirements: - Experience supporting international travel accounts - At least 2 years of QA Team Lead experience Key Responsibilities: - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. - Documents on quality issues and performance measures for management review. - Provides information to assist in the feedback and formal education process of individuals on the phone. - Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. - Executes specialized projects and activities and typically works according to set principles. - Usually generates and initiates own workload and doesn't need instructions or guidelines. - Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product. - Positions at this level are expected to significantly improve the day-to-day activities/processes.