About the Role
This role supports property management operations by serving as the primary contact for tenant inquiries, managing service requests, and maintaining accurate records. The focus is on delivering consistent, professional service while coordinating between residents, vendors, and management teams.
Responsibilities
- Respond promptly to tenant inquiries via phone and email
- Log and track maintenance requests from submission to resolution
- Update property records with lease details and occupancy status
- Coordinate with vendors for repair scheduling and follow-up
- Assist in processing rent payments and fee collections
- Communicate move-in and move-out procedures to tenants
- Verify compliance with lease terms and community guidelines
- Escalate complex issues to management when necessary
- Maintain confidentiality of tenant and property data
- Support lease renewal and vacancy preparation processes
- Provide accurate information about property policies and amenities
- Follow up on service requests to ensure timely resolution
- Assist with documentation for inspections and audits
- Monitor open work orders and update status regularly
- Serve as first point of contact for non-emergency concerns
- Input and retrieve data using property management software
- Report recurring maintenance issues to supervisors
- Assist in preparing unit availability updates
- Confirm tenant identities during service interactions
- Maintain consistent communication standards across all channels
- Track correspondence for audit and compliance purposes
- Support coordination of utility setup and transfers
- Provide updates during lease violation follow-up processes
- Assist with documentation for evictions under supervision
- Follow established protocols for emergency after-hours calls
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Small, collaborative team focused on operational efficiency
Work Environment
- Fully remote position with structured daily check-ins
- Work hours aligned with Eastern Time zone business hours
- Regular training provided on system updates and policy changes
- Performance evaluated through response metrics and accuracy
Growth Opportunities
- Pathway to senior support roles based on performance
- Opportunities to lead training for new team members
- Chance to contribute to process improvement initiatives
Not available
