Care Access is looking for a Project Lead, Clinical Delivery to serve as the ultimate driver of project success for client projects. This senior individual contributor acts as a liaison between the client and the Care Access team, accountable for client satisfaction, project delivery, and budget management.

What You'll Do

Drive outcomes of global client projects across the Clinical Delivery service lines according to the scope of work.
Develop project plans and strategies for successful delivery of results.
Communicate with client and project teams to implement and monitor impact of services, project strategy, and tactical plans.
Make operational and tactical recommendations and adjustments as needed to deliver client-expected outcomes.
Manage the scope of work, objectives, quality, deliverables, and other activities of assigned projects.
Host regular calls with clients to present project progress including KPIs, metrics, escalation, and adaptations to strategy.
Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates.
Make decisions that drive project success and optimize the client experience.
Track quality metrics regarding team performance, work with management to correct concerning trends.
Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization.
Serve as primary operational point of contact for client and build strong rapport.
Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting.
Coordinate project activities for study team and clients to ensure project milestones and deliverables are met.
Develop and implement risk management plans.
Support continuous improvement to ensure quality measures are met and improve overall capability.
Identify expanded and new services for Clinical Delivery to support industry needs and help build them.
Collaborate with other Project Leads to ensure consistent, high quality delivery of projects by the holistic department.

What We're Looking For

A minimum of 5 years of relevant work experience in clinical research, project management, and/or client relationship management.
College degree or equivalent of education and experience.
Clinical research experience.
Demonstrated project management experience.
Ability to influence effectively both internally and externally and get work done through others.
High attention to detail, ability to meet deadlines and respond to requests in a timely manner.
Handles pressure, juggles multiple competing responsibilities simultaneously, and works well with a diverse group of stakeholders. Displays professionalism at all times.
Advanced communication skills both verbally and in writing.
Able to speak to all levels of an organization.
Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel).
Understand when issues require escalation.
Proficient in research terminology and basic medical terminology.
Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C.
Strong organization and time management skills.
Critical thinker and problem solver.
Ability to work independently in a fast-paced, remote environment with minimal supervision.
Must have a client service mentality.
Proper home office set-up including a private space for client communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router).

Technical Stack

Microsoft Office (Word, Outlook, Teams, Excel)

Team & Environment

You will act as a liaison between the client and the Care Access team.

Benefits & Compensation

Compensation range: $100,000 - $130,000 USD per year
401k
Stock options
Health and wellness benefits
Paid time off

Work Mode

This is a fully remote position. Candidates must be located within the United States.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.