Responsibilities
- Conduct site visits — in-person and virtual — to assess program fidelity and provide tailored support (goal: 4 visits/year per site, 2 in-person and 2 virtual; scaled in first 12–18 months)
- Build genuine, trust-based relationships with medical directors, site coordinators, and clinical staff who volunteer their time to support the program
- Develop quality improvement plans for sites not meeting program standards; approach these conversations with diplomacy and a solutions-oriented mindset
- Recruit and onboard new clinic sites, identifying and cultivating champions within medical and administrative teams
- Prioritize expansion and support for sites serving BIPOC communities, Medicaid populations, and rural or underserved families
- Support clinics in creating literacy-rich waiting room and exam room environments
- Assist sites that are at risk of closing due to book budget constraints; coordinate with the Executive Director on bridge funding options and multi-year sustainability planning
- Oversee completion of twice-yearly progress reports and maintain accurate data in the myROR database
- Complete all visit documentation within five business days of each site visit
- Report site-level concerns, capacity gaps, and emerging needs to the Executive Director promptly
- Collect stories and testimonials from program sites for development and communications purposes
- Build relationships with early childhood education organizations, health systems, and community partners to strengthen Reach Out and Read's regional presence
- Represent the affiliate at regional and statewide events
- Assist the Executive Director in identifying community fundraising opportunities that can support individual site book budgets — particularly for small, rural, or independent practices that raise their own funds
- Assist sites in selecting and ordering developmentally appropriate books to meet patient needs
- Help identify sites with critical book budget needs and communicate those to the Executive Director for potential affiliate support
Requirements
- Commitment to increasing equity in opportunity and outcomes for children and families
- 2+ years of professional experience in healthcare, social work, early education, literacy, or a related field (equivalent education and lived experience considered)
- Familiarity with the healthcare environment — understanding the pace, constraints, and culture of busy pediatric practices is a strong asset in this role
- Demonstrated ability to build warm, credible relationships with diverse stakeholders quickly, including medical professionals, administrators, and community partners
- Creative, entrepreneurial spirit — comfort with independently identifying problems and generating practical solutions, including occasional community outreach and partnership-building
- Strong written and verbal communication skills with the ability to maintain professionalism and warmth across a wide range of audiences
- Ability to prioritize tasks, meet deadlines, adapt flexibly, and handle unexpected changes with composure
- Experience with program implementation, quality assurance, or professional development support
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Slack; intermediate Excel skills essential
- Strong organizational skills with ability to plan proactively and manage a regional site visit schedule
- Reliable personal vehicle and valid driver's license; ability to travel regularly across the assigned territory (25–30% travel)
Nice to Have
- Prior remote work experience strongly preferred, with demonstrated ability to work independently and manage time without direct supervision
Benefits
- medical, dental, and vision insurance
- a 401(k) retirement plan with employer match
- paid time off
- additional perks
Work Arrangement
Hybrid
Team
Team size: 85–100 clinical sites. Structure: 280 program sites
Additional Information
- This is a full-time, non-exempt position requiring 40 hours per week.
- Required in-person commitments include: Annual Pennsylvania State Meeting (currently held in Harrisburg), Weekly one-on-one with the Executive Director (virtual), Bi-weekly all-program-manager team meetings (virtual), 1–2 National Reach Out and Read convenings every 18 months
