Booksy is looking for a Product Tech & Quality Expert for a 12-month FTC. You will act as the technical backbone of second-line support, ensuring product issues are clearly understood, correctly prioritized, and resolved by the right teams.
What You'll Do
- Work closely with Product, Engineering, and Customer Support to investigate bugs, reproduce issues, and validate impact.
- Ensure product issues are clearly understood, correctly prioritized, and resolved by the right teams.
- Focus especially during and after releases and maintenance updates.
What We're Looking For
- 3+ years experience in a technical, product, or quality-focused role.
- Strong analytical skills with the ability to reproduce, verify, and prioritise technical issues.
- Excellent task management skills and the ability to juggle multiple priorities.
- Conversational-level English (spoken and written).
Nice to Have
- Experience working closely with Product and Engineering teams.
- A background in SaaS, scale-ups, or fast-moving technical environments.
- A process-improvement mindset and comfort proposing better ways of working.
- Hands-on experience working with Jira and monitoring or observability tools such as Datadog.
Technical Stack
- Jira
- Datadog
Team & Environment
You will work closely with Product, Engineering, and Customer Support teams.
Benefits & Compensation
- Fully remote position.
- Generous holiday allowance of 26 days plus public holidays.
- Access to a global learning and development program, wellness benefits, and discounts across partner platforms.
Work Mode
This is a fully remote position open globally.
We strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process.
