Anara is hiring a Product Support Specialist to join our small, ambitious team. You’ll be responsible for surfacing customer feedback, responding to support requests, contributing to help guides, and engaging with our community.
What You'll Do
- Investigate and resolve inbound customer issues reported through email, Slack, and Twitter.
- Work closely with the engineering team to ensure bugs are documented, reproduced, and resolved quickly.
- Surface trends and insights from customer feedback to the team at large to inform product choices.
- Lead select strategic projects to improve the support experience, billing controls, and general product operations.
What We're Looking For
- Excellent communication and customer service skills.
- Experience working with a technical or engineering user base.
- Ability to explain complex ideas clearly to non-technical people.
- Experience troubleshooting technical issues, including APIs and integration setups.
- Ability to reproduce bugs with Anara in various environments (different browsers, Windows, Mac, Mobile).
- Experience working in a high-growth, fast-paced environment, ideally at another startup.
- Ability to drive things forward with relatively little oversight.
Team & Environment
You’ll join a small, tight-knit team with huge ambitions in a fast-paced environment with quick response times to customers.
Benefits & Compensation
- Compensation range: $80K - $120K + equity: 0.25% - 0.50%.
- Premium healthcare (medical, dental, etc.).
- Flexible working hours.
- Office space with a view of the SF marina and Golden Gate bridge.
- Visa sponsorship for relocation to San Francisco.
Work Mode
This role operates on a hybrid schedule from our office in San Francisco.
Anara is an equal opportunity employer.
