Jobgether is hiring a Product Support Engineer - II to provide expert technical support for our SaaS products and integrations, ensuring enterprise customer success. You will troubleshoot complex issues, manage technical escalations, and collaborate with cross-functional teams in our fast-paced, multicultural environment.

What You'll Do

Provide advanced technical support for API, Web, and SDK integrations, resolving escalated issues efficiently.
Serve as a subject matter expert on product functionality, assisting both customers and internal stakeholders.
Analyze, troubleshoot, and reproduce technical problems to provide actionable solutions or workarounds.
Manage technical escalations to completion while keeping customers and internal teams informed with frequent updates.
Perform technical certifications of integrations before launch and maintain accurate documentation.
Contribute to the knowledge base by producing internal and external technical documentation, incident reports, and release notifications.
Collaborate with Product, Engineering, Customer Success, Sales, and Account Management teams in agile environments.
Track and report performance metrics using tools such as Power BI and Excel to identify patterns and drive improvements.

What We're Looking For

3–5 years of experience in SaaS technical support, technical account management, or customer success roles.
Strong technical troubleshooting and problem-solving skills with an analytical mindset.
Experience with API, Web, and SDK (iOS/Android) implementation and integration support.
Excellent technical communication skills, able to explain complex issues to non-technical stakeholders.
Proficiency in reporting tools such as Power BI and Excel, with advanced formula knowledge and pivot tables.
Experience using tools such as JIRA, Salesforce, Confluence, or similar platforms.
Knowledge of web and mobile technologies, including REST, JSON, JavaScript, HTML, CSS, Java, jQuery, AngularJS, React Native, Flutter, iOS, and Android.
Ability to work EMEA hours and participate in standby rotations when required.
Self-organized, detail-oriented, adaptable, and a strong team player with a growth mindset.

Nice to Have

Experience certifying API, Web, and Mobile SDK integrations.
Familiarity with analytics platforms beyond Power BI (e.g., Tableau).
Background in identity verification or related SaaS businesses.
BA/BS/MS in Computer Science, MIS, or a related field.

Technical Stack

Technologies: REST, JSON, JavaScript, HTML, CSS, Java, jQuery, AngularJS, React Native, Flutter, iOS, Android
Tools: Power BI, Excel, JIRA, Salesforce, Confluence

Team & Environment

You will collaborate with Product, Engineering, Customer Success, Sales, and Account Management teams in a collaborative, inclusive, and multicultural work environment focused on continuous learning and innovation.

Benefits & Compensation

Competitive salary and performance-based incentives.
Comprehensive medical coverage and insurance benefits.
Flexible work arrangements with remote opportunities.
Opportunities for career growth and professional development.
Collaborative, inclusive, and multicultural work environment.
Exposure to cutting-edge AI, biometrics, and identity verification technologies.
Access to mentorship and cross-functional collaboration with global teams.