NEC Software Solutions (NECSWS) is looking for a Product Support Administrator to join our NEC Housing team. You will play a pivotal role in supporting innovative products for the Social Housing sector, ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms.
What You'll Do
- Provide responsive customer support via phone, email, and other channels.
- Manage and maintain strong relationships with assigned customer accounts.
- Accurately record all customer interactions, investigations, and resolutions.
- Monitor system dashboards and security alerts, taking prompt action when needed.
- Recreate and troubleshoot reported issues using internal guides and best practices.
- Collaborate with internal teams to resolve complex technical problems.
- Assist with application roll-outs and updates to ensure smooth implementation.
- Identify and resolve system errors to maintain optimal performance.
- Support configuration change projects and ensure accurate implementation.
- Apply release scripts and perform testing to validate configuration changes.
- Complete routine administrative tasks to support daily operations.
- Manage communications through shared mailboxes efficiently.
- Maintain up-to-date technical and procedural documentation.
- Provide out-of-hours support when required to ensure service continuity.
Work Mode
This position offers a hybrid work arrangement.
NEC Software Solutions is an equal opportunity employer.
