Caterpillar Inc. is looking for a Product Service Specialist to support new products and changes to existing products. As a strong advocate for both customers and dealers, you will ensure product issues are effectively resolved to maximize machine uptime.
What You'll Do
- Source and deliver engine specifications and troubleshooting guidance to Technical Communicators within North and South America's dealer and distributor networks.
- Act as a strong advocate for both customers and dealers, ensuring their product issues are effectively resolved to maximize machine uptime.
- Identify and lead process improvements to increase team efficiency, quality, and velocity.
- Initiate action for product improvements within the service team and act as the conduit for information flow between the dealer and engineering.
What We're Looking For
- Bachelor's degree.
- Pre Advanced English.
- Demonstrated ability to apply logical troubleshooting processes to identify issues and support resolution.
Nice to Have
- Experience diagnosing and troubleshooting diesel engine and aftertreatment related issues.
- Previous assignments in a customer or dealer facing role supporting the service of equipment.
Benefits & Compensation
- Medical plan.
- Dental plan.
- Medicines reimbursement.
- Psychological, Legal, Social and Finance Support Program.
- Private pension plan.
- Profit share.
- Meal assistance.
- Christmas basket.
- Transportation.
- Life and personal insurance.
- Extended maternity and paternity leave.
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport).
Work Mode
This role is onsite.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
