Lovable is looking for a Product Experience Specialist to join our team and help shape the future of our product from the front lines. In this contractor role, you'll provide world-class support and act as the voice of our users, turning their feedback into tangible product improvements. You'll be available during APAC business hours.

What You'll Do

Become a Lovable expert and understand every part of our product.
Provide delightful support by solving a wide range of user problems with speed, warmth, and clarity.
Troubleshoot and escalate effectively by investigating bugs, edge cases, and unexpected behavior, partnering with engineering when needed.
Capture and share insights by spotting patterns in feedback and flagging what matters most to product and engineering teams.
Improve our support stack by keeping help docs sharp and finding ways to automate repeatable tasks without losing the human touch.
Be the Voice of the Customer by taking extreme ownership in making sure user feedback drives product direction.

What We're Looking For

A user-first mindset that instinctively advocates for users and looks for ways to improve their experience.
A crystal-clear communicator who communicates warmly, clearly, and precisely.
A sharp problem solver who stays calm under pressure, thinks clearly in messy situations, and moves fast to get users unblocked.

Nice to Have

Experience in B2C SaaS customer support using tools like Intercom.
Experience using Lovable.

Team & Environment

You’ll be joining a small, talent-dense team that values extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.