Lovable is looking for a Product Experience Specialist to join our team and help shape the future of our product from the front lines. In this contractor role, you'll provide world-class support and act as the voice of our users, turning their feedback into tangible product improvements. You'll be available during APAC business hours.
What You'll Do
- Become a Lovable expert and understand every part of our product.
- Provide delightful support by solving a wide range of user problems with speed, warmth, and clarity.
- Troubleshoot and escalate effectively by investigating bugs, edge cases, and unexpected behavior, partnering with engineering when needed.
- Capture and share insights by spotting patterns in feedback and flagging what matters most to product and engineering teams.
- Improve our support stack by keeping help docs sharp and finding ways to automate repeatable tasks without losing the human touch.
- Be the Voice of the Customer by taking extreme ownership in making sure user feedback drives product direction.
What We're Looking For
- A user-first mindset that instinctively advocates for users and looks for ways to improve their experience.
- A crystal-clear communicator who communicates warmly, clearly, and precisely.
- A sharp problem solver who stays calm under pressure, thinks clearly in messy situations, and moves fast to get users unblocked.
Nice to Have
- Experience in B2C SaaS customer support using tools like Intercom.
- Experience using Lovable.
Team & Environment
You’ll be joining a small, talent-dense team that values extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
Work Mode
This is a global, contractor position.
