National General is looking for a Product Engineer – Observability to join our team. You will focus on configuring, implementing, and supporting end-to-end monitoring for applications and platforms across on-premise, private, and public cloud environments. Your work will ensure the reliability and performance of digital products that protect families from life's uncertainties.
What You'll Do
- Configure, implement, and support end-to-end monitoring for applications and platforms across on-prem, private, and public cloud environments.
- Lead the design, architecture, and engineering of digital products, applying advanced software development principles.
- Manage production applications, meet KPIs, and foster a culture of prompt issue identification and availability.
- Promote reliability by collaborating with security, platform engineering, and services teams.
- Align software engineering efforts with the organization's vision for Enterprise Monitoring and Observability.
- Support the product lifecycle from inception through implementation and daily operations.
- Interpret technical requirements to design optimal monitoring and IT system solutions.
- Plan, direct, and execute complex IT-related activities and programs.
- Apply advanced engineering excellence practices by enforcing technical standards, promoting test-driven development (TDD), and recommending scalable solutions.
- Promote system thinking by influencing stakeholders to prioritize enterprise-wide benefits and risk mitigation.
- Champion the adoption of standardized patterns, reusable components, and architectural roadmaps.
- Shape platform strategy by collaborating with platform consultants to design forward-looking standards and patterns.
- Facilitate alignment across strategic domains by engaging with the appropriate Areas of Responsibility, business architects, and senior leaders.
- Act as a connector between application and infrastructure domains to ensure cohesive system design.
- Apply reference architecture and enterprise technology strategy to guide solution design.
- Serve as a subject matter expert with contextual understanding of business operations and technology ecosystems.
- Engineer for resilience and performance by partnering with architecture and engineering teams to define infrastructure solutions.
- Develop and maintain infrastructure roadmaps that align business direction with technology evolution.
- Regularly review roadmaps with product management to ensure strategic alignment.
- Design, develop, analyze, and report on critical metrics to provide insights into overall health.
- Coach and consult on environment sizing, deployment strategies, disaster recovery planning, and architectural best practices.
- Lead inception and D&F of complex application solutions.
- Ensure thorough documentation and clear communication of designs to stakeholders.
- Serve as an expert on multiple business domains and a distinguished advocate of multiple technology stacks.
What We're Looking For
- 5+ years of overall engineering experience, including designing or building software, tools, or automation that enable observability for distributed platforms and infrastructure.
- 4 years of hands-on experience supporting at least one major observability platform (Datadog, Dynatrace, New Relic, AppDynamics, or OTEL), including configuration, dashboards, alerting, and integrations.
- 3 years working in Agile environments with applied understanding of Site Reliability Engineering (SRE) principles such as SLIs/SLOs, error budgets, and operational readiness.
- 3 years of development experience using one or more programming languages (Spring Boot/Java, Python, ReactJS, NodeJS), contributing to monitoring tools, automation, or integrations.
- Proven hands-on experience with Kubernetes.
- Practical experience on both Windows and Linux systems in enterprise or cloud environments.
- Strong written and verbal communication skills of engineering or technical delivery work, including documentation and presentations to technical and executive stakeholders.
Nice to Have
- Demonstrated interest and emerging experience applying new technologies, including Agentic AI–based solutions that improve observability, automation, or operational efficiency.
Technical Stack
- Languages/Frameworks: Spring Boot/Java, Python, ReactJS, NodeJS
- Platforms & Infrastructure: Kubernetes, Windows, Linux
- Observability Tools: Datadog, Dynatrace, New Relic, AppDynamics, OTEL
Team & Environment
You will be part of the observability group within the organization.
Benefits & Compensation
- Salary range: $95,700.00 - $170,925.00 annually
Work Mode
This is a remote position.
It is National General's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
