Responsibilities
- Lead the planning and execution of internal training initiatives for each quarter's product releases.
- Collaborate with Product and Product Marketing to convert product updates into practical sales messaging for customer-facing teams.
- Enhance client engagement by improving consistency and effectiveness across post-sales interactions.
- Work alongside CS Ops Program Manager, VP of Customer Success, and VP of Services to design skill-building curricula and schedule quarterly enablement activities.
- Develop and oversee certification programs for new post-sales hires to ensure role readiness.
- Ensure timely and clear internal communication so stakeholders can access training materials when needed.
- Support the evolution of content management systems and contribute to the administration of enablement tools.
Benefits
- Competitive compensation packages
- Significant equity offerings
- Internal advancement opportunities
- Clear pathways for career growth based on performance
- Inclusive workplace culture
- Team-oriented, diverse, and remote-optimized environment
Compensation
Competitive salaries and generous equity
Work Arrangement
Remote (Worldwide)
Team
Reports to the CS Ops Program Manager, VP of Customer Success, and VP of Services. Works closely with Product, Product Marketing, and Go-To-Market teams.
Other
- This employer is committed to Equal Employment Opportunity and Affirmative Action.
- Discrimination is prohibited based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or other legally protected characteristics.
