Requirements
- Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
- Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.
- Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
- Comfortable balancing migration with tactical scaling work in live systems.
Nice to Have
- Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations.
- Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning.
Benefits
- 25 days holiday rising by one day for each year here (for 5 years)
- a matched pension scheme
- paid parental leave
- private healthcare
- life insurance
- a season ticket loan
- a cycle to work scheme
- flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program
