Responsibilities
- Serve as the lead technical contact for key account customers
- Support premium service clients during onboarding and throughout ongoing engagement based on their service tier
- Evaluate system designs and configurations to identify inefficiencies and recommend corrective actions
- Collaborate remotely or in person with engineering support teams and customers to diagnose and resolve technical issues
- Develop trusted advisor relationships with clients through consistent, high-value interactions
- Foster internal partnerships across departments to enhance knowledge sharing and accelerate problem resolution
- Promote a collaborative team environment where mutual support and open communication are expected
- Encourage transparent and frequent communication to improve team expertise and project outcomes
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Other
- This position requires 25-50% travel.
- Travel volume fluctuates with software release schedules and new hardware availability.
- Location is flexible as long as proximity to a major airport is maintained.
- You will independently manage your travel logistics.
- Proactively gather necessary information to ensure effective customer engagements.
- Willingness to learn emerging technologies and take initiative in self-directed training is required.
- Success in this role depends on adaptability, flexibility, and maintaining a positive mindset in a rapidly growing organization.
