Hewlett Packard Enterprise is hiring a Principal Engineer - Advanced Customer Engineering (ACE)

Hewlett Packard Enterprise is looking for a Principal Engineer - Advanced Customer Engineering (ACE) to be a senior technical resource for our most important customers. You will work directly with Critical Account Program and premium services customers to ensure a first-class technical experience, providing senior-level case oversight, software engineering facilitation for defects, and escalated support. This is a remote role requiring 25-50% travel.

What You'll Do

• Work with Critical Account Program customers as the senior technical resource.
• Work with premium services customers for onboarding and providing ongoing care based on their service level.
• Identify suboptimal designs and/or misconfigurations and consult on plans to correct.
• Work with engineering escalations team and customers remotely or onsite to identify and troubleshoot bugs.
• Build strong customer relationships and become a trusted advisor.
• Build strong relationships across the wider internal organization to increase knowledge and get faster outcomes.
• Be collaborative with the team and the wider organization.

What We're Looking For

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically, 10+ years’ experience.
• Deep understanding of one or more areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting (DNS, DHCP, spanning tree, network access control, 802.1X, IGRP routing protocols, IPSec/SSL VPN); WAN/Data Center Design (IGRP/EGRP Routing Protocols, Spine/Leaf topologies, virtualization); 802.11 wireless solutions design and troubleshooting; Security solutions (IPSec, SSL/TLS, PKI/Certificates, 802.1X, radius, LDAP).
• Excellent analytical and problem-solving skills.
• Ability to conduct reviews of customer configurations and quickly identify issues.
• Strong history of troubleshooting with customers.
• Must have demonstrated the ability to pick up additional skillsets outside of comfort zone.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate and build relationships with customer engineers and across all levels of customer organizations up to the executive level.
• Must be willing to work as part of larger team as needed.
• Flexibility, adaptability and a positive attitude.
• Approximately 25-50% travel, managing own travel schedule.

Nice to Have

• Vendor and/or Industry certifications are a plus but not required.

Team & Environment

Part of the Advanced Customer Engineering (ACE) team, considered a senior-level engineering team relied upon to get things done others can’t. Works with Premium Services organization.

Benefits & Compensation

• Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs to help reach career goals.
• Unconditional Inclusion: Inclusive work environment celebrating individual uniqueness.
• Annual Salary: $119,500.00 - $275,000.00

Work Mode

This is a remote position based in the United States.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.