Responsibilities
- Deliver remote technical support through phone and live chat for applications used in rental transactions and daily operations.
- Diagnose and resolve issues with company-maintained hardware including printers, cash drawers, mobile devices, workstations, payment terminals, and networking equipment.
- Detect software inconsistencies and communicate findings to development teams for fixes.
- Investigate technical problems and support rapid incident response and resolution.
- Perform initial-level troubleshooting and resolve issues with complete documentation, escalating when necessary.
- Analyze network-related problems affecting software performance and escalate to appropriate teams if needed.
- Identify and address voice and VoIP communication issues, resolving or escalating as required.
- Support user softphone setup, resets, and troubleshooting.
- Configure and oversee mobile devices in the field using Meraki management tools.
- Handle basic support tasks involving routers, switches, and modems at the first tier of support.
Team
Part of the U-Haul family of companies
Other
- Work schedule: Tuesday through Saturday, 6:00 AM to 3:00 PM.
- The company does not hire or rehire users of nicotine products in the following states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.
- This policy has been in effect since February 1, 2020, reflecting a commitment to a healthy workplace.
- The company is an equal opportunity employer.
- Accommodations are available upon request for applicants participating in the hiring process.
- Information collected during hiring is shared only on a need-to-know basis.
