U-Haul International, Inc. is looking for a POS Support Specialist to provide critical remote technical support for our point-of-sale systems and related hardware and software. In this role, you'll be the frontline resource for field and internal personnel, ensuring smooth rental transactions and daily operations.

What You'll Do

Provide remote support via phone and live chat for all applications used to facilitate rental transactions and daily functions.
Troubleshoot U-Haul owned and maintained peripherals including printers, cash drawers, mobile devices, workstations, payment terminals, modems, routers, and switches.
Identify software discrepancies and report them to development teams for resolution.
Perform Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
Trace possible network issues that impede software function and escalate as appropriate.
Identify Voice and VoIP issues and resolve or escalate them.
Assist with resetting and troubleshooting User softphone equipment.
Build and manage field mobile devices using Meraki.
Work with routers, switches, and modems on a Tier 1 level.

What We're Looking For

Fundamental working understanding of basic network functions, such as Ping and tracert.
Understanding of IP addresses, and configuration of routers, modems, and switches.
Ability to support, identify, and resolve operating system and browser issues.
Experience troubleshooting multiple mobile devices utilizing U-Haul mobile applications.
Proficiency with system diagnostics and specifications via command prompt.
Ticket logging proficiency with detailed descriptions of issues and resolution.
Appropriate professionalism and demeanor, including strong phone and chat etiquette.
Ability to type quickly and articulate information clearly, with a minimum typing speed of 45 wpm.
Excellent written and verbal communications skills.
Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.
Well-rounded knowledge of peripherals and mobile devices in a networked environment.

Nice to Have

Fundamental networking knowledge and experience.
Knowledge of Center/MCO workstations and peripherals.
Experience programming and managing devices through Meraki.

Technical Stack

Meraki

Team & Environment

You will work under the direction of the Manager- U-Haul POS Support.

Benefits & Compensation

Compensation: $19 per hour
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness.

Work Mode

This is an onsite role located at 2727 N Central Ave, Phoenix, Arizona 85004 United States of America.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.