Responsibilities
- Keep the safety pipeline healthy during EU hours and make sure work moves seamlessly between Porto and the U.S.
- Be Porto's advocate for safety operations — turning local signals into global action, helping teams adopt improvements that stick, and explaining what changed and why in plain language.
- Sit in Trust & Safety so you have real operational context, but your remit is site-wide: chairing the Porto Leadership Council, partnering with the Admin/HR partner, and helping represent the needs of all Porto teams (not just T&S) in big decisions.
- Lead through influence at first (no direct reports initially, with dotted-line relationships) and report to the Director of Trust & Safety Operations (based in the U.S.)
- As the site and product evolve, there is room for this role to grow into a broader people-lead scope based on business need and alignment with our leveling framework.
Requirements
- Experience in Trust & Safety, risk, operations, or a related field, including site or regional leadership responsibility — typically 7–10 years, or equivalent combination of experience and scope
- Experience leading teams or sites in the EU/UK region
- Has measurably improved operational performance in a prior role — able to point to specific changes made and outcomes achieved using data and structured problem solving
- Experience working with or managing vendors/BPOs
- Communicates clearly in English and Portuguese — able to translate complex safety decisions into plain language for local teams and explain operational changes to a U.S.-based leadership team
- Comfort operating in a global, matrixed environment and leading through influence as well as direct management
- Familiarity with EU/UK online safety expectations and how they translate into day-to-day operations
Nice to Have
- Experience representing a regional site in global or cross-functional planning processes
- Understands what a healthy online community looks like and can connect day-to-day safety operations to that outcome
Benefits
- salary
- equity plans
- healthcare
- vacation leave
- company holidays and recharge days
- lifestyle stipends
- learning and development stipends
- patronage
- parental leave and sick leave
- pension with an employer contribution
Work Arrangement
Hybrid
Team
Structure: Trust & Safety
Additional Information
- Communicates clearly in English and Portuguese
- in-office 2 days per week
