SmithRx is hiring a Plan Operations Analyst to join our Customer Success team. In this role, you will be responsible for supporting all core Plan Operations functions, ensuring the high quality of our product through collaboration, analysis, and process improvement.
What You'll Do
- Collaborate with Partner Relationship Managers to support daily operations, including issues, projects, and opportunities for Third Party Administrator partners.
- Lead audits and reconciliation efforts for both internal and external partners.
- Create ad hoc queries and reports to support issue resolution and partner needs.
- Maintain platform configurations necessary for ongoing operations.
- Communicate project status, escalating issues to leadership when appropriate.
- Drive changes to improve workflow efficiency.
- Participate in process and workflow documentation.
- Serve as a mentor for new team members and a trainer for new processes.
- Collaborate and provide support for member support and customer success teams.
- Collaborate cross-functionally on system enhancements for workflow automation.
- Become the subject matter expert for plan design configuration details.
- Understand and facilitate account structure, eligibility, and accumulator requirements.
- Validate system configurations for accuracy by monitoring inbound files from external partners.
- Monitor ongoing Engineering operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, and reporting.
- Support new partner integrations and client implementations.
- Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise.
- Interface with technical resources of partners to surface issues and track outstanding work requests.
What We're Looking For
- 4+ years of experience developing reporting or analytics in the healthcare and/or pharmacy space.
- Robust analytical skills; advanced skills in Microsoft Excel (Macros, Pivot tables, V/H Lookup).
- Familiarity with analytics and visualization tools.
- Familiar with basic SQL queries.
- Strong communication skills via face-to-face meetings, conference calls, and written correspondence.
- Self-starter mentality: ability to work independently to manage time and assigned partners, make informed decisions, find creative approaches to difficult challenges, and deliver on commitments.
- Execution-focused ethos – you are a solutions-oriented problem solver and efficiency driven.
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company.
Nice to Have
- Bachelor's degree or equivalent work experience.
- Bonus points for experience with Looker, Datadog, Jira, Tableau, and/or Salesforce.
Technical Stack
- Microsoft Excel
- SQL
- Looker
- Datadog
- Jira
- Tableau
- Salesforce
Team & Environment
You will be part of the Customer Success team at SmithRx, a collaborative environment built on integrity, courage, and teamwork.
Benefits & Compensation
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
- Flexible Spending Benefits.
- 401(k) Retirement Savings Program.
- Short-term and long-term disability.
- Discretionary Paid Time Off.
- 12 Paid Holidays.
- Wellness Benefits.
- Commuter Benefits.
- Paid Parental Leave benefits.
- Employee Assistance Program (EAP).
- Well-stocked kitchen in office locations.
- Professional development and training opportunities.
SmithRx is an equal opportunity employer.
