Cigna Healthcare seeks a Pharmacy Technician Associate Representative for our Freedom Fertility specialty pharmacy. This is a full-time, work-from-home role in Arizona where you will assist patients with fertility medications, process prescriptions, and coordinate with doctors and insurance companies to ensure timely shipments.
What You'll Do
- Associate prescription images with patient profiles and create new profiles as needed.
- Prepare prescriptions for processing, including assessing their validity.
- Manually route orders to the appropriate stage for processing, validation, or clarification from doctors’ offices, insurers, or patients.
- Accurately enter prescriptions into our system, run test claims, and support patients with medication orders.
- Associate and add insurance or discount program information to patient profiles or specific medications, including setting up coordination of benefits.
- Resolve prescription rejections and update patients on any processing delays.
- Interact directly with healthcare providers and insurance companies, researching issues with pharmacists and doctors’ offices.
- Provide guidance to patients about medication coverage.
- Respond to incoming patient calls regarding prescriptions, coverage, copays, and refills.
- Complete multiple tasks without sacrificing attention to detail or customer service.
What We're Looking For
- High School Diploma or GED.
- Valid National Pharmacy Technician certification.
- Valid Arizona State pharmacy technician license.
- Must reside within the state of Arizona.
- Proficiency with Microsoft Office and strong data entry skills.
- Basic math skills (addition, subtraction, multiplication).
- Strong attention to detail, accuracy, and quality.
- Excellent verbal and written communication skills.
Nice to Have
- Relevant experience or a strong willingness to learn.
- Experience working prescription claims and knowledge of rejections.
Benefits & Compensation
- Day 1 medical insurance.
- 401(k) plan with employer match.
- Paid Time Off.
- Competitive benefit package.
- Growth and advancement opportunities.
Work Mode
This is a full-time, work-from-home position. You must be located and licensed within the state of Arizona.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
