Responsibilities
- initiate courtesy calls to clients upon case assignment
- provide detailed explanations of the reduction process
- meticulously logging phone calls, case statuses, and documents into the online document management software
- ensure the efficient linkage of releases onto Litify
- confirm PIP benefits
- validate damages with a complete provider list
- confirm balances due on medical accounts
- negotiate bills with providers
- send out reductions promptly
- maintain regular client contact, addressing queries every two weeks
- conduct case reviews and personal audits for productivity
- develop and monitor weekly projection reports
- answer, screen, and route incoming calls to the appropriate team member
- take and relay messages or transfer calls to voicemail when staff are unavailable
- log phone calls and upload documents into the online document management system
- provide clerical support to office staff, including faxing, copying, and file organization
- maintain regular communication with clients and respond to questions
- obtain insurance coverage information in a timely manner
- follow up on medical treatment and confirm continuity of care
- request and obtain medical records and billing statements from providers
- communicate with insurance companies regarding treatment status and update adjuster information in the system
- perform additional administrative and case-related duties as assigned
Benefits
- health care benefits and paid time off is not provided
Work Arrangement
Remote (Worldwide)
Additional Information
- Please submit your resume in English.
- Applicants may receive an email invitation to complete a Willo video self-interview and a brief values assessment as part of the selection process.
- The Virtual Assistant role is considered an independent contractor.
- Full-time availability is required for a 40-hour workweek with two days off.
- Depending on business needs, one weekend day may be included in your schedule.
