Brightree by ResMed is looking for a Patient Success Representative to join our team. In this full-time remote role, you'll serve as a primary contact for patients needing resupply of existing medical equipment, managing inbound and outbound follow-up calls, emails, and chat support to place orders and answer inquiries.

What You'll Do

Manage inbound and outbound phone calls, respond to follow-up emails, and engage in chat support.
Serve as the primary contact for order placements and general inquiries.
Complete tasks accurately and within established timelines.
Collaborate with internal and external teams to resolve issues effectively.
Proactively monitor key performance indicators to meet departmental goals.
Achieve quality assurance standards and maintain service levels.
Adhere to scheduled commitments and departmental procedures.
Engage in phone-based communication daily on a set schedule with minimal flexibility.
Provide exceptional customer service.
Effectively multitask and manage multiple accounts or clients.
Make twenty to twenty-five calls per hour.

What We're Looking For

High school education required.
1 year of customer service experience.
1 year of sales experience.
Access to a remote working environment with a hard-wired ethernet connection meeting 20 Mbps upload and 30 Mbps download speed.
Must be a self-starter who can troubleshoot challenges on the fly.
Strong communication skills on the telephone.
Excellent written communication skills.
Ability to multi-task in a fast-paced environment and work independently.

Nice to Have

Associates Degree and/or college coursework.
Call center experience.
Bilingual Spanish speaking.

Benefits & Compensation

Compensation: $17.00 USD Hourly.
Competitive pay, medical, dental, vision insurance, 401K, and employee stock purchase plan.
Life, AD&D, short-term and long-term disability insurance.
Sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA).
Commuter benefits and an Employee Assistance Program (EAP).
Tuition assistance.
Paid Time Off (PTO): fifteen days in first year.
11 paid holidays plus 3 floating days.
14 weeks of primary caregiver or two weeks of secondary caregiver leave.

Work Mode

This is a fully remote position located within the U.S. You must maintain a HIPAA-compliant work environment and meet the specified internet speed requirements.

Brightree by ResMed focuses on creating a diverse and inclusive culture, striving to positively impact our customers’ businesses and the lives of patients every single day.