UPMC Hillman Cancer Center is hiring a Patient Services Representative to create a welcoming and supportive experience for patients from arrival through to departure. In this critical front-line role, you will serve as a guide, helping patients navigate the healthcare system while managing administrative and financial aspects of their visit.

What You'll Do

Provide a warm greeting for all patients and guide them through self-arrival technology or desk check-in.
Collect copayments and other applicable patient payments at the point of service.
Confirm and update patient registration, demographic, and insurance coverage information.
Schedule follow-up appointments within the practice and connect patients to resources for ancillary services.
Help patients navigate the healthcare system by providing clear and understandable instructions.
Provide follow-up to unresolved patient questions to ensure appropriate continuity of care.
Apply service recovery principles to address and resolve any service issues.
Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration.
Educate patients on financial responsibility and connect them to advocacy resources as needed.
Verify insurance benefits with the appropriate carrier via online systems or phone.
Obtain necessary patient signatures for consent to treatment and financial responsibility following HIPAA regulations.
Appropriately triage phone calls to other areas or clinical providers.
Assist with administrative duties including scanning medical records and faxing.
Stay informed on the navigation and usability of the UPMC Patient Portal to effectively guide patients.

What We're Looking For

Completion of high school graduate or equivalent.
Act 34 clearance.

Nice to Have

Two years of experience in a medical, billing, fiscal, or customer service function.
Experience with personal computer-based applications, various office equipment, and proficient typing skills.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.