UPMC Hillman Cancer Center is hiring a Patient Services Representative to create a welcoming and supportive experience for patients from arrival through to departure. In this critical front-line role, you will serve as a guide, helping patients navigate the healthcare system while managing administrative and financial aspects of their visit.
What You'll Do
- Provide a warm greeting for all patients and guide them through self-arrival technology or desk check-in.
- Collect copayments and other applicable patient payments at the point of service.
- Confirm and update patient registration, demographic, and insurance coverage information.
- Schedule follow-up appointments within the practice and connect patients to resources for ancillary services.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provide follow-up to unresolved patient questions to ensure appropriate continuity of care.
- Apply service recovery principles to address and resolve any service issues.
- Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
- Promote the MyUPMC patient portal and assist patients with registration.
- Educate patients on financial responsibility and connect them to advocacy resources as needed.
- Verify insurance benefits with the appropriate carrier via online systems or phone.
- Obtain necessary patient signatures for consent to treatment and financial responsibility following HIPAA regulations.
- Appropriately triage phone calls to other areas or clinical providers.
- Assist with administrative duties including scanning medical records and faxing.
- Stay informed on the navigation and usability of the UPMC Patient Portal to effectively guide patients.
What We're Looking For
- Completion of high school graduate or equivalent.
- Act 34 clearance.
Nice to Have
- Two years of experience in a medical, billing, fiscal, or customer service function.
- Experience with personal computer-based applications, various office equipment, and proficient typing skills.
- Knowledge of medical terminology.
- Prior experience with Medipac, Epic, or other health records systems.
Technical Stack
- Biometrics (fingerprint recognition) program
- MyUPMC patient portal
- Online insurance verification systems
- Medipac, Epic, and other health records systems
UPMC is an Equal Opportunity Employer/Disability/Veteran.
