Ayr Wellness is looking for a Patient Advocate Team Lead to oversee the daily operations of our medical marijuana dispensary in Florida. In this role, you will be responsible for ensuring compliance, performance standards, and a high-quality patient experience.
What You'll Do
- Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary.
- Provide excellent customer service to all patients while coaching other team members.
- Manage and supervise the activities of patient advocate staff.
- Train dispensary staff on standard operating procedures and product knowledge.
- Administer routine inspections to maintain accurate inventory of all cannabis products.
- Manage daily financial reporting requirements and oversee all cash handling procedures.
- Develop and maintain a schedule of all patient advocate staff.
- Ensure Key Performance Indicators are captured.
- Ensure all procedures are updated to provide best practices for staff and patients.
- Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
- Protect patient rights by overseeing the employee HIPAA education program.
- Oversee patient education and counseling programs.
- Maintain awareness of competitive landscape, opportunities for improvement, and industry development.
- Assist in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives.
- Strive for patient satisfaction and ensure a patient-friendly environment.
- Ensure traceability of product is maintained from reception to final sale.
- Receive, check and enter inventory into NAV when shipments arrive.
- Take pride in the appearance of the store by ensuring all areas are consistently clean, safe, and guest-ready.
What We're Looking For
- Must be 21 years of age.
- Must be able to pass a Level 2 Background Check (FBI).
- High school diploma/GED required.
- 1-3 years of relevant experience.
Technical Stack
- Microsoft Office
- NAV
Team & Environment
Works in conjunction with the Store Manager to ensure smooth dispensary operations.
Work Mode
This is an onsite position located in Florida.
Ayr Wellness is an equal opportunity employer.
