Rivia Mind is hiring an Outreach Coordinator to build and support referral relationships with organizations like colleges, primary care practices, and health systems. In this remote role, you’ll spearhead growth by proactively engaging new partners, traveling within your assigned territory, and collaborating closely with internal teams.
What You'll Do
- Proactively identify, engage, and secure new referrals through new and emerging partner organizations to drive growth.
- Engage in frequent travel within your assigned territory for onsite drop-ins, meetings, and events.
- Implement direct sales efforts, including cold calls, targeted email campaigns, and leveraging print materials.
- Participate in extended travel for territory roadshows, networking events, or conferences.
- Utilize data insights to identify new referral source opportunities and tailor your sales messages.
- Collaborate with the Marketing team to ensure alignment of digital and print materials and messaging.
- Maintain accurate records in Salesforce CRM to track outreach efforts and relationship status.
- Provide feedback and insights on outreach patterns to inform overall strategy.
- Capitalize on organic provider referrals to establish a robust referral pipeline.
- Prepare reports on referral lead generation, conversion rates, engagement, and outcomes.
- Regularly engage in territory mapping to understand key hospital systems, primary care groups, colleges, and insurance networks.
- Maintain and nurture relationships with existing referring organizations to enhance referral volume and satisfaction.
- Maintain consistent communication with referral partners through at least quarterly check-ins.
- Conduct routine onsite visits and meetings to strengthen relationships and address concerns.
- Monitor partner feedback on the referral process and patient experience.
- Develop customized strategies to enhance partnerships and foster long-term collaborations.
- Support the ongoing development of target referring partners.
- Collaborate with internal teams to support multi-territory referral strategies and outreach efforts.
- Provide weekly updates on new and existing referral relationships.
- Actively participate in company-wide and departmental meetings.
- Collaborate with the Relationship Management team to share best practices.
- Promote a positive work culture that fosters collaboration, personal well-being, and self-improvement.
What We're Looking For
- Bachelor’s degree in a relevant field OR a minimum of 3-4 years of progressive experience in mental/healthcare sales, referral relationship development, or healthcare business development.
- Two to four years of experience developing and maintaining referral relationships in an outreach-related role or prior Sales/Business Development Representative experience.
- Excellent interpersonal skills to interact effectively and professionally with individuals at all levels.
- Ability to manage multiple tasks and projects simultaneously within inflexible time frames.
- Experience in finding prospective new referents, soliciting new business, and closing sales opportunities.
- Proven track record of cold calling, outbound sales, and CRM records management.
- Extensive experience managing, analyzing, and reporting on various data attributes.
- Ability to build and sustain genuine and impactful relationships.
- Creative thinker with a strategic mindset and self-starter mentality.
- Located within 25 miles of a major metropolis.
- Comfortable working autonomously in a remote and multi-location environment.
- Equipped with a valid driver's license in good standing, proof of acceptable auto insurance, and a reliable vehicle.
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required).
- Intermediate computer skills and technical aptitude required.
- Willingness to learn about behavioral healthcare and be conversant in industry terminology.
Nice to Have
- Salesforce Experience is a plus.
- Exposure to or interest in developing expertise in university counseling centers, B2B, and/or B2C conversions.
Technical Stack
- Salesforce CRM
- Google Suite
- Monday.com
- EHR/EMR platforms
Team & Environment
This role is one of 3 openings (1 in NYC, 1 in Northern NJ, and 1 in Boston, MA). You will be part of the Growth team, within the Relationship Management department, reporting to the Director of Outreach & Partner Success.
Benefits & Compensation
- Salary: $62,000-$68,000 per year
- 3 weeks of front-loaded PTO + 9 paid holidays
- Annual office closure (Dec 25–Jan 1)
- Annual Impact Days for volunteering or professional development
- 401(k) with employer match
- Referral bonus potential
- Annual Continuing Education Stipend + Flexible Benefit Reimbursement
- Medical, dental, and vision insurance — with EAP and additional wellness programs
- Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
- Bereavement leave (including pet bereavement)
Work Mode
This is a hybrid role requiring travel within the Boston, MA territory. The position is remote but involves significant travel for meetings and events.
Rivia Mind is an Equal Employment Opportunity Employer providing equal opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or activity, or any other protected characteristic under applicable law.
