About the Role
This role is responsible for managing the full order-to-cash cycle, ensuring seamless financial processes from customer invoicing to payment collection while supporting system integrity and cross-functional collaboration.
Responsibilities
- Lead and monitor the complete order to cash process from initiation through final payment
- Ensure accurate and timely customer invoicing in compliance with contractual terms
- Manage accounts receivable activities including collections and dispute resolution
- Oversee customer master data maintenance and credit management procedures
- Collaborate with sales and operations teams to resolve billing discrepancies
- Maintain compliance with financial reporting standards and internal controls
- Support system improvements and automation within the O2C function
- Monitor key performance indicators for billing and collections efficiency
- Coordinate with external auditors during financial reviews
- Ensure adherence to tax regulations in customer billing
- Manage month-end and quarter-end closing tasks related to revenue
- Supervise reconciliation of accounts receivable ledgers
- Implement process improvements to reduce cycle times and errors
- Train team members on policies, systems, and compliance requirements
- Facilitate communication between finance, customer service, and project teams
- Track and report on customer payment behaviors and trends
- Resolve complex customer billing issues escalated from frontline teams
- Ensure contract terms are accurately reflected in billing systems
- Support integration of financial data across ERP platforms
- Maintain documentation for O2C policies and procedures
- Assist in forecasting cash collections and revenue recognition
- Enforce internal controls to prevent fraud and errors
- Work with legal and contracts teams on customer agreement terms affecting billing
- Drive adoption of best practices in accounts receivable management
- Provide regular updates to senior management on O2C performance
Compensation
Competitive salary package commensurate with experience and industry standards
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Collaborative role within the finance department working closely with operations, sales, and customer service teams
About the Organization
This position is part of a joint initiative between SGS Australia and Fulcrum Robotics, combining expertise in quality assurance and advanced robotics to deliver innovative solutions in industrial automation and inspection services.
Technology Environment
The role operates within a modern ERP ecosystem with integration across financial, project, and customer management platforms, supporting real-time data accuracy and process automation.
Not available for this position
