Apply is looking for a reliable, organized, and detail-oriented Operations & Service Executive to provide essential operational, administrative, and logistical support. This execution-focused role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.

What You'll Do

Serve as the first point of contact for general client inquiries and issues.
Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
Manage client accounts and provide detailed information about investments and account status.
Process transactions, perform data entry, and prepare documentation related to transactions.
Maintain CRM and stock management databases to ensure accurate inventory records.
Coordinate the receipt, storage, and distribution of precious metals.
Take, process, and hedge orders through our bespoke Salesforce system.
Provide top-quality customer care, relationship management, and logistical expertise.
Undertake data entry and provide clerical support for operations and projects.

What We're Looking For

Proficient with the Microsoft365 suite (Excel, Outlook, Teams, Loop) and Salesforce (or equivalent).
An organized planner with excellent administration skills, attention to detail, and multitasking abilities.
A logical thinker with a thorough and diligent approach to prioritising work.
Process orientated to ensure compliance across multiple jurisdictions.
Proactively delivers excellent customer service and solutions.
Resilient and adaptable to working in a growth environment.
A quick learner who is comfortable working autonomously when required.
A team player with a willingness to pitch in to help others.
Ability to work under pressure and flexibility to cope with changing priorities.
A confident communicator, both verbal and written.
Good time-management and planning skills.
Confident to express an opinion and unafraid to challenge.
Flexibility to work a mixture of a 1:00pm–9:30pm shift and a 5:00pm–1:30am shift.