Onebrief is hiring an Operations Manager for the 1st Armored Division to be the primary owner of our customer relationship at a major headquarters. You will build deep trust, expand the use of our product within critical military workflows, and ensure successful renewals while working directly from Fort Bliss, TX. This role requires a unique blend of military planning expertise, customer relationship skills, and technical aptitude.

What You'll Do

Own the entire customer relationship, from users up to Generals and Admirals throughout the Joint Force.
Build strong relationships and trust with customers, positioning yourself as a trusted member of their team.
Rapidly expand product usage until the most important and impactful workflows are in Onebrief.
Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year.
Clearly communicate user needs to the product team.
Instill the Onebrief brand image and enable our expansion to Allies and Partners.
Lead or support exercises and provide face-to-face and remote customer support.
Use your observations of our users to recommend product improvements.
Develop an understanding of customer social dynamics to support renewals and future sales.
When responding to incidents, coordinate with the customer and our product engineering team.
Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers.

What We're Looking For

Current Top Secret clearance with eligibility for SCI.
Ability to access DOD facilities and installations.
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Exposure to large staff planning, through classical training in Professional Military Education or through service experience.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
You love our users, and you want to work with them.
You deeply understand how military staffs function at echelon and want to apply that within 1st Armored Division.
You pay attention to detail, can get things from large government organizations, and are technically adept.
You work well with customers, are intense about our mission, and are proactive and adaptable.
You communicate clearly, concisely, and candidly.