Responsibilities
- Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting.
- Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
- Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.
- Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.
- Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).
Additional Information
- Independent Contractor status only.
- Payment in USD via bank direct deposit.
- Invoicing monthly.
- No employee benefits; paid time off available for strong performance and exceeding KPIs.
