Cottingham & Butler Claims Services (CBCS) is hiring an Operations Escrow Officer to execute Refinance closings with timeliness, expertise, and precision. In this role, you will proactively meet customer needs, provide a delightful closing experience, and collaborate with leaders to create an efficient work environment.
What You'll Do
- Communicate timely, professionally and courteously with borrower and lender customers.
- Establish and maintain effective working relationships with a variety of lenders.
- Identify and understand curative issues requiring attention/resolution and direct communication with lender or borrower.
- Communicate with borrower or lender to resolve curative issues as needed.
- Document preparation for necessary items including conveyance Deeds and Subordinations where legally permitted.
- Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, and affidavits.
- Perform pre-close quality review of all title and escrow documents.
- Review lender documents for accuracy (vesting, signature pages, riders, deeds, loan amount, dates).
- Review and understand lender instructions in their entirety.
- Complete closings in a timely and high-quality manner.
- Prepare files for final policy generation, recording, and settlement statement.
- Confirm vesting during balancing.
- Ensure all invoices are obtained and funds collected prior to close.
- Balance a closing disclosure.
- Ensure closing documents are delivered to the notary for signing.
- Verify signing details and accuracy of signed loan documents.
- Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for disbursement.
- Adhere to established quality and compliance standards.
- Effectively manage and resolve escalations.
What We're Looking For
- 5+ years of title & escrow experience with demonstrated success.
- Proven customer service experience.
- Ability to review and understand title search.
- Possess ability to understand advanced title and curative items.
- Ability to speak comfortably with Executive Level associates from Lender Partners.
- Have a driven, positive attitude and ability to work as a team player.
- Solution Driven.
- Recognize and mitigate potential risk to organization.
- Must understand title search/commitment content and requirements to clear for closing.
- Excellent phone, email, face-to-face and remote communication skills.
- Ability to handle heavy call volume effectively.
- Ability to operate in a strategic and forward-thinking manner.
- Ability to multitask, focus as required and to be proactive.
- Ability to thrive in a fast-paced, metrics-driven work environment.
- Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents.
- Open minded to process changes, continuous system updates and enhancements.
- Proficient in using various computer programs and ability to navigate educational company provided resources.
- Diverse Lender experience required.
- Effective time management.
Nice to Have
- Resware experience a plus.
Benefits & Compensation
- Salary: $53,550 - $77,400 USD
- Medical/dental/vision insurance.
- 401(k) with company match program.
- Generous vacation time (Paid Time Off).
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity).
- Flexible Spending Account (FSA) & Health Savings Account (HSA).
- Short-Term & Long-Term Disability.
- Commuter Flexible Spending Account (i.e. Transit or Parking).
- Supplemental Life and AD&D Insurance.
- Auto & Home Insurance Group Life Insurance.
- Critical Illness, Injury and Hospital Insurance.
Work Mode
This is a remote position open to candidates located anywhere in the USA.
Our Culture
We are Obsessively Entrepreneurial, encouraging calculated risk-taking and learning from mistakes. We are People First, communicating with honesty and respect. We believe we are Better Together, valuing diversity, equity, and inclusion. We Act with Integrity, holding ourselves to the highest ethical standards.
Cottingham & Butler Claims Services (CBCS) is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
