NRG Business is looking for a detail-oriented and innovative Operations Analyst to optimize product and billing configuration across our energy portfolio. In this pivotal role, you will serve as a subject matter expert, ensuring accuracy and efficiency in our systems while contributing to the development of new commodity and non-commodity offerings.
What You'll Do
- Support the development, launch, and optimization of commercial commodity and non-commodity products, including billing configuration and product setup across ISO markets.
- Create and maintain accurate billing configurations for over 480,000 service locations, ensuring timely and complete billing of $675M+ monthly revenue.
- Monitor quality control and resolve system issues impacting billing.
- Partner with Sales, Billing, Finance, Pricing, and other teams to ensure consistent product treatment, costing structures, and revenue recognition.
- Analyze regulatory/legal changes and support operational implementation.
- Calculate net metering accounts based on tariffs and usage.
- Address complex customer or system issues and provide expert guidance on product configuration and billing.
- Contribute to continuous improvement initiatives and identify system efficiencies in collaboration with management and SMEs.
- Perform related tasks and duties as assigned with limited supervision, maintaining a proactive and solution-oriented mindset.
What We're Looking For
- Minimum of 2 years energy industry experience, especially an understanding of wholesale energy markets, market drivers, settlement processes, and intricacies of regional markets.
Nice to Have
- Bachelor’s degree preferred; concentration in Economics, Finance, Business, or related area.
- Self-starter with strong mathematical, analytical, and problem-solving skills; detail-oriented; ability to communicate findings and make recommendations under limited supervision.
- Comfortable working with individuals at different organizational levels; effective at managing multiple activities and meeting deadlines with support.
Technical Stack
- Microsoft Excel, Power BI, Visio, PowerPoint, Access
Team & Environment
Collaborates cross-functionally with Sales, Billing, Pricing, Customer Care, Forecasting, Finance and other teams.
Work Mode
This role follows a hybrid work model.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability.
