Remote Raven is looking for an Operations & Administrative Support professional to own and manage the day-to-day operational tasks that keep our business running smoothly. You will be the central point for ensuring patient communication, scheduling, and internal workflows function efficiently across multiple platforms.
What You'll Do
- Own and manage daily operational tasks for the company.
- Manage the company inbox, including email and text communications.
- Monitor communications and ensure timely follow-up with patients and team members.
- Support operational workflows and ensure systems are organized and functioning efficiently.
- Manage patient scheduling, confirmations, and rescheduling.
- Handle patient communication through email, text, and scheduling platforms.
- Confirm appointments and follow up with patients as needed.
- Troubleshoot scheduling conflicts and resolve patient scheduling issues.
- Maintain accurate patient documentation and communication records.
- Support treatment planning workflows to ensure a smooth patient experience.
- Assist with processing payments and managing patient transactions.
- Help ensure operational continuity between scheduling, treatment planning, and payment systems.
- Own Monday Board patient creation and ongoing record maintenance.
- Ensure tasks, workflows, and team updates are documented and tracked consistently.
- Update project boards and maintain visibility of progress across all active initiatives.
- Oversee Myo Kit shipping and fulfillment.
- Ensure orders are processed accurately and track and confirm delivery with patients.
- Assist with developing and improving internal processes and procedures.
- Participate in brainstorming sessions with the leadership team.
- Gather input and feedback from team members about operational challenges.
- Identify opportunities to improve systems, workflows, and overall efficiency.
- Troubleshoot software issues as they arise.
- Assist team members with platform usage and questions.
- Ensure the team lead's Zoom account maintains available storage space for recordings.
What We're Looking For
- Extremely organized and detail-oriented with a strong sense of ownership.
- Tech-savvy and comfortable learning new platforms quickly.
- Proactive and solution-focused — anticipates needs before they become problems.
- Strong communicator, both written and verbal.
- Comfortable managing multiple projects and priorities simultaneously.
- Able to take initiative and work independently with minimal direction.
- Experienced in virtual assistant, operations, or administrative roles.
Nice to Have
- Prior experience with Monday.com, SimplePractice, HoneyBook, Kajabi, Google Drive / Google Workspace, Canva, Calendly, Zoom, PowerPoint, Outlook, or Mailchimp.
Technical Stack
- Monday.com, SimplePractice, HoneyBook, Kajabi, Google Drive / Google Workspace, Canva, Calendly, Zoom, PowerPoint, Outlook, Mailchimp.
Benefits & Compensation
- Compensation: Up to $6/hr
Work Mode
This is a fully remote position open to candidates based in Kenya.
Remote Raven is an equal opportunity employer.
