ganss personal GmbH is looking for an ONSITE-TECHNIKER (m/w/d) to provide direct client support in Düsseldorf. In this onsite role, you will be the key contact for handling incidents and requests, ensuring smooth IT operations.
What You'll Do
- Provide 1st and 2nd level client support within the onsite team.
- Accept and process incidents and service requests.
- Support standard applications like MS-Office and current operating systems.
- Perform installations, break & fix, replacement, and troubleshooting for end devices.
- Document work and process tickets in the ticket system.
- Collaborate with 1st and 3rd level client support teams.
- Prioritize tasks to ensure SLA compliance.
What We're Looking For
- Completed IT training (e.g., IT specialist for system integration, IT system manager, or comparable).
- Two years of professional experience in IT support, PC hardware installation, and troubleshooting.
- Good knowledge of XP, Windows 7-10, Active Directory, GPOs, MS Office 365, Cisco Jabber, and ticket systems.
- Very good German language skills and good English skills.
Nice to Have
- Basic knowledge of iOS and Mac operating systems.
- Certifications such as CompTIA (A+) or Microsoft Certified Professional (MCP).
Technical Stack
- Windows XP, Windows 7-10
- Active Directory, GPOs
- MS Office 365
- Cisco Jabber
- Ticket Systems
- iOS, Mac OS
Team & Environment
You will be collaborating with 1st and 3rd level client support teams.
Benefits & Compensation
- Fixed and attractive monthly salary of €2800 (12 monthly payments).
- Project allowance and vacation/Christmas bonus.
- Unlimited employment contract.
- Personal support and personal development.
- Modern IT workplace and professional knowledge growth.
- Interesting and varied tasks.
- Home office occasionally possible.
Work Mode
This is an onsite position located in Düsseldorf, Deutschland.
ganss personal GmbH is an equal opportunity employer.
