D-ploy is looking for an Onsite Support Engineer to join our team in Prague. In this role, you will provide first and second level IT support to end-users within a professional and regulated environment, serving as the primary onsite point of contact.
What You'll Do
- Provide first and second level support for hardware, software, mobile devices, and peripherals.
- Act as the primary onsite point of contact for end-user IT issues.
- Troubleshoot incidents and service requests via the ServiceNow ticketing system.
- Deliver prompt and professional desk-side and remote user support.
- Document all activities and resolutions accurately in the ticketing system.
- Support IT onboarding for new employees, including equipment setup and user guidance.
- Maintain and contribute to knowledge base documentation.
- Support continuous service improvement initiatives.
What We're Looking For
- Experience providing first and second level IT support in a professional environment.
- Proficiency troubleshooting hardware, software, mobile devices, and peripherals.
- Strong customer service orientation and problem-solving skills.
- Ability to communicate effectively in English and Czech.
Technical Stack
- ServiceNow
Work Mode
This is an onsite position based in Prague.
D-ploy is an equal opportunity employer.
