D-ploy seeks an Onsite Support Engineer to provide essential IT support within a professional, regulated environment in Copenhagen. In this role, you will act as the primary onsite contact, ensuring end-users receive efficient and professional technical assistance.
What You'll Do
- Provide first and second level IT support for hardware, software, mobile devices, and peripherals
- Act as the primary onsite point of contact for end-user IT issues
- Troubleshoot incidents and service requests via the ServiceNow ticketing system
- Deliver prompt and professional user support both desk-side and remotely
- Document all activities and resolutions accurately in the ticketing system
- Support IT onboarding for new employees, including equipment setup and user guidance
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
What We're Looking For
- Proven experience providing hands-on, multi-level IT support to end-users
- Ability to diagnose and resolve complex hardware and software issues
- Strong customer service orientation and professional communication skills
- Experience accurately documenting work in a formal ticketing system
- Proficiency in onboarding new users and setting up IT equipment
Technical Stack
- Ticketing System: ServiceNow
Work Mode
This role is fully onsite in Copenhagen. You must be available to provide in-person, desk-side support as required.
D-ploy is an equal opportunity employer.
