Role Overview
Join a forward-thinking team as an Onsite Support Engineer based in Copenhagen. In this role, you will provide direct technical assistance to employees, ensuring smooth IT operations across desktop systems, mobile devices, and peripheral equipment. You are the first point of contact for resolving day-to-day technology issues, combining technical expertise with clear communication to support users effectively.
Key Responsibilities
- Handle first and second level support requests for hardware, software, and mobile platforms
- Respond to user incidents and service tickets using ServiceNow, ensuring timely resolution
- Deliver in-person and remote support to end-users, including desk-side assistance
- Act as the primary onsite liaison for all internal IT support needs
- Configure and deploy equipment for new hires, providing guidance on standard tools and systems
- Record all support activities and solutions with precision in the ticketing system
- Contribute to internal knowledge resources to improve service consistency
- Collaborate on initiatives aimed at enhancing support workflows and user experience
Technology Environment
Support is delivered primarily through ServiceNow, which is used to manage incidents, track resolutions, and maintain service history. Familiarity with enterprise IT service management platforms is essential.
Work Location
This is an onsite position located in Copenhagen. You must be available to work from the office full-time, engaging directly with users and IT teams across departments.
