D-ploy is looking for an Onsite Support Engineer to join our team in Athens. This role is responsible for providing first and second level IT support to end-users in a professional and regulated environment. You will act as the primary onsite point of contact for IT issues and support IT onboarding for new employees.
What You'll Do
- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
- Act as the primary onsite point of contact for end-user IT issues
- Troubleshoot incidents and service requests via ticketing system (ServiceNow)
- Deliver prompt and professional user support (desk-side and remote)
- Document all activities and resolutions accurately in the ticketing system
- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
What We're Looking For
- Proven experience in a 1st/2nd line IT support role
- Strong knowledge of troubleshooting hardware, software, mobile devices, and peripherals
- Experience working with a ticketing system (ServiceNow preferred)
- Excellent customer service and communication skills
- Ability to work independently and manage own workload
- Fluent in English and Greek (both written and spoken)
- Must be based in or willing to relocate to Athens
Nice to Have
- Experience working in a regulated industry (e.g., finance, healthcare)
- ITIL Foundation certification
- Additional technical certifications (e.g., Microsoft, CompTIA)
Technical Stack
ServiceNow
Benefits & Compensation
- Competitive salary package
- Opportunity to work in a dynamic, international environment
- Professional development and training opportunities
Work Mode
This is an onsite role located in Athens.
D-ploy is an equal opportunity employer.
