Role Overview
As an Onsite Support Engineer based in Athens, you will deliver reliable first and second level technical support to end-users within a regulated and service-focused environment. Your primary responsibility will be diagnosing and resolving IT issues related to desktop systems, mobile devices, software applications, and connected peripherals.
Key Responsibilities
- Respond to and resolve technical incidents and service requests using ServiceNow, ensuring timely follow-up and closure
- Serve as the main onsite contact for IT support, providing desk-side and remote assistance as needed
- Diagnose and troubleshoot hardware and software problems across a range of endpoints
- Guide new employees through onboarding by setting up workstations, provisioning devices, and offering user training
- Maintain accurate records of all support activities, solutions, and escalations in the ticketing system
- Contribute to the development and accuracy of internal knowledge base articles
- Collaborate with IT teams to support service improvements and streamline support processes
Technical Environment
Primary use of ServiceNow for incident and service request management.
Work Arrangement
This is an onsite position based in Athens, requiring regular presence at the office to support end-users directly.
