About the Role
The assistant will help manage daily sales activities, coordinate customer inquiries, and maintain accurate records across digital platforms.
Responsibilities
- Process incoming orders and verify details for accuracy
- Respond to customer inquiries via email and messaging systems
- Update and maintain product availability information
- Assist in preparing shipping documentation
- Monitor order fulfillment timelines and follow up on delays
- Input sales data into internal management systems
- Coordinate with logistics partners for timely deliveries
- Track returns and process related documentation
- Support the team with weekly sales reporting
- Communicate updates to customers regarding order status
- Maintain organized digital records of customer interactions
- Identify recurring customer issues and report patterns
- Assist in updating online product descriptions
- Verify pricing consistency across sales channels
- Help prepare promotional content for web platforms
- Monitor inventory levels and flag low-stock items
- Collaborate with team members on process improvements
- Ensure compliance with data protection guidelines
- Participate in team meetings and training sessions
- Handle administrative tasks related to sales operations
- Use digital tools to track customer satisfaction metrics
- Escalate complex issues to senior team members
- Maintain a consistent brand voice in all communications
- Support seasonal sales campaigns with backend coordination
- Adhere to company policies on data security and confidentiality
Benefits
- Flexible working hours to support work-life balance
- Opportunity to work fully remote
- Stable workload with predictable cycles
- Access to digital collaboration tools
- Ongoing training in sales systems and processes
- Performance-based bonus program
- Regular feedback and development discussions
- Inclusive team culture with open communication
- Support for personal growth within the company
- Paid vacation and public holiday allowances
- Health and wellness resources
- Opportunities to contribute to process improvements
- Transparent reporting structure
- Modern tech setup provided as needed
- Sustainable business practices focus
Compensation
Competitive salary with performance-based bonuses
Work Arrangement
Remote position with flexible hours
Team
Part of a growing digital sales department focused on e-commerce growth
About Us
We are a family-owned business specializing in leather goods with a strong online presence. Our focus is on quality products and excellent customer service. The company values sustainability, transparency, and long-term relationships with customers and employees alike.
Application Process
Interested candidates should submit a resume and brief cover letter. Selected applicants will be invited for a video interview. The hiring decision will be made within two weeks of the application deadline.
Not available
