About the Role
This position involves supporting travelers in selecting and booking cruise packages via digital channels, offering tailored recommendations, handling inquiries, and ensuring a smooth booking experience from start to finish.
Responsibilities
- Respond to customer inquiries about cruise itineraries, ports, and onboard amenities
- Guide clients through the online booking process for cruise vacations
- Provide up-to-date pricing, availability, and promotional details
- Assist with cabin selection and special requests
- Explain cruise line policies, documentation requirements, and check-in procedures
- Handle booking modifications and cancellations as needed
- Maintain accurate client records and reservation details
- Collaborate with internal teams to resolve service issues
- Stay informed about new cruise destinations and ship features
- Offer personalized travel suggestions based on client preferences
- Follow up with customers to confirm bookings and collect feedback
- Process payments and issue booking confirmations
- Troubleshoot technical issues with booking platforms
- Escalate complex cases to senior support when necessary
- Ensure compliance with company booking protocols and data privacy standards
Compensation
Competitive hourly rate with performance-based incentives
Work Arrangement
Remote, full-time position with flexible scheduling
Team
Part of a distributed customer experience team focused on travel planning
Why This Role Matters
You’ll play a key role in turning cruise dreams into reality by guiding travelers through every step of the booking journey, ensuring confidence and satisfaction from initial inquiry to final reservation.
What We Provide
Training on booking platforms, access to travel resources, performance bonuses, and opportunities for professional growth within the travel services team.
Not available for this role
