Responsibilities
- Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures
- Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB
- Provide feedback and recommendations to improve performance across the Onboarding team
- Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation
- Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement
Requirements
- Be a highly motivated self-starter, comfortable working within a high-risk environment
- Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities
- Work efficiently and independently, but ask for help when you need it
- Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably
- Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work
- Have a desire to improve processes and products within ONB and the greater Risk org
- Have superb written communication skills, particularly for providing clear and actionable feedback
- Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it
Nice to Have
- Be curious and willing to learn about the US banking system, startups, and ecommerce companies
Benefits
- equity (stock options/RSUs)
- base salary
- benefits
Additional Information
- Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
- We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
