Join Xplor’s Fitness and Wellbeing Vertical as an Onboarding Project Coordinator, reporting to the Onboarding Manager. You will play a key role in streamlining and optimizing our client onboarding process, enhancing workflow efficiency and the overall client experience.
What You'll Do
- Address client inquiries and proactively follow up with unresponsive clients.
- Oversee client form intake, log data in Salesforce, and track client readiness.
- Coordinate with accounting to validate Stripe payment setups, ensuring correct billing configurations before client activation.
- Ensure accuracy in billing terms, pricing, and payment schedules before invoicing, identifying discrepancies early.
- Create and send ad hoc contract adjustments to clients in onboarding.
- Maintain Salesforce data integrity, ensuring accuracy in work orders, launch dates, and missing details.
- Regularly update and clean internal project management tools such as Asana.
- Project manage ad hoc initiatives to support team objectives.
What We're Looking For
- 2+ years of experience in project management, client onboarding, or a similar role.
- Strong proficiency in Salesforce and project management tools such as Asana.
- Excellent organizational skills and attention to detail.
- Strong communication and problem-solving abilities.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
Nice to Have
- Bachelor’s degree in Business Administration, Project Management, or a related field.
Technical Stack
- Salesforce
- Asana
- Stripe
Team & Environment
You will be part of the Fitness and Wellbeing Vertical, reporting directly to the Onboarding Manager.
Benefits & Compensation
- Compensation: $60,000 to $65,000
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
- 3 extra days off to volunteer and give back to your local community.
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
- Access to free mental health support.
- Flexible working arrangements.
Work Mode
This is a remote position open to candidates in the United States.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age.
