TensorOps is seeking an Onboarding Manager to lead the team responsible for ensuring customers launch strong, adopt quickly, and see Files.com as mission-critical infrastructure from day one. You will coach Onboarding Architects through live customer deployments, turning every new customer's onboarding into a long-term success.
What You'll Do
- Coach Onboarding Architects through real deployments by shadowing kickoff calls, reviewing migration plans, and using live onboarding sessions.
- Maintain situational awareness of every Engineer's projects and milestones, stepping into engagements when necessary.
- Spot risks to adoption quickly, identify root causes, and coach Engineers through tactical fixes.
- Uphold accuracy and rigor in onboarding playbooks, project tracking, and documentation.
- Run group and 1:1 training sessions that translate technical frameworks into stronger customer outcomes.
- Coach Engineers on accelerating time-to-value, validating secure deployments, and driving early customer success.
- Set the tone daily with responsiveness, clarity, and a high-performance mindset.
What We're Looking For
- You thrive on being in the weeds — shadowing calls, reviewing configurations, and giving sharp feedback.
- You hold high standards for accuracy, urgency, and accountability.
- You bring energy, discipline, and a consultative mindset every day.
Team & Environment
You will lead the Onboarding team. We hire smart, clear-thinking communicators who act fast and own outcomes, and we scale intentionally.
Benefits & Compensation
- Compensation: $130,000 - $200,000 + equity grants
- 100% Paid Health, Dental & Vision (75% for family)
- 401(k) with 4% Company Match
- Equity Grants for Every Employee
- Paid Parental Leave
- 20 PTO Days + 11 Holidays + Full Company Winter Break
- $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
- Team Travel to NYC, San Diego, Nashville, Miami, and more
Work Mode
This is a remote position open to candidates located anywhere in the United States.
